Contact us
Choose the route that fits your question, so it reaches the people who can answer it.
I have a letter from my council
Your council wrote to you, so start with your council. Contact your council using the phone number on its own website. Do not use a number, email or link from anywhere else.
If your council has checked the letter and you need help using Golden Ledger, email support@goldenledger.co.uk. We reply within one working day.
I work for a council
Book a 30-minute demo. We will show you the register, what owners see and how your team reviews each answer, using your own area where we can.
Or write to councils@goldenledger.co.uk. We reply within one working day.
We use your email only to reply to you. How we handle it.
I have a question about my information
About something you sent about a building: ask your council's data protection officer. Your council's own website lists how to contact them.
About your account, or anything else we hold: email privacy@goldenledger.co.uk. We reply within one working day.
If you are not happy with the answer: you can complain to the Information Commissioner's Office at ico.org.uk.
I want to report a security issue
Suspicious letter, email or call: If it asks for payment, bank details or a password, it is not from us. Do not reply. Report it to your council and to Action Fraud.
A weakness in Golden Ledger: email security@goldenledger.co.uk with what you found and how to see it. We reply within one working day.
National bodies: email councils@goldenledger.co.uk.
Live in a building? In an emergency, call 999. Otherwise start with your landlord or managing agent. What is happening and who to contact: For residents.